Privacy policy

Privacy Policy

This Privacy Policy describes how missone.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device information: We collect your web browser version, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site. This is collected automatically using cookies, log files, and pixels to load the Site accurately for you and perform analytics on Site usage. We share this with our processor, Shopify, and data analytics partners (such as Google Analytics).
  • Order information: We collect your name, billing address, shipping address, payment information, email address, and phone number. We use this to provide products to you, fulfill our contract, process your payment, arrange for shipping, provide order confirmations, and communicate with you. We share this with our processor, Shopify, and our trusted shipping/payment gateways.
  • Customer support information: We collect your name, order details, and email address when you reach out to us, strictly for the purpose of providing customer support.

Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural Advertising We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies to make your browsing experience better. You can control and manage cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@missone.com.au or by mail using the details provided below:

FGS SMART INVEST PTY LTD 1407 Toorak Road, Camberwell VIC 3124, Australia